Refund Policy

All sales are final. We do not offer refunds, returns, cancellations or exchanges, except for the duplicate and mistaken orders described below.

Why

A recalibration is custom work produced for one specific vehicle, using the information you supply and the data you return during revisions. It is not a physical good and it cannot be returned, restocked, or resold. Work begins when the order is received, and the file is delivered digitally.

What an order includes

An order includes the recalibration and the revisions needed to finish it. A recalibration is not one file. It is a base file and the rounds that follow it, included for as long as the vehicle matches what you declared.

If something is not right, the remedy is a revision, which is already paid for. Raise it on the ticket for the vehicle.

Where we made an error

Where we determine that we made an error, we will correct it. Any remedy beyond a corrected file, including any refund or credit, is offered at our sole discretion, case by case, and is not an admission of fault or liability.

What is not refundable

• A file that has been delivered, whether or not it has been installed
• Work in progress on an order that has been placed, other than a duplicate or mistaken order
• A vehicle whose hardware, fuel, or condition differs from what was declared
• A result you did not expect, where the vehicle is running as described and a revision has not been attempted
• A warranty claim declined by a manufacturer or dealer
• Damage, failure, or cost arising from the condition of the vehicle, its maintenance, its fuel, its hardware, or how it is driven
• Custom OS, which is an option on a recalibration rather than a separate product

Duplicate and mistaken orders

If you order the wrong platform or order twice by mistake, tell us on the order's ticket as soon as you notice. Work begins when an order is received, so the sooner we hear, the simpler it is. As long as no file has been delivered for it, we will move the order to the right platform or cancel the duplicate.

Chargebacks

If something is wrong, raise it with us first. Every order carries a ticket, and a ticket is the fastest route to a fix. If you start a chargeback or payment dispute instead, we may suspend support and revisions on the affected vehicle while the dispute is open.

Everything else

This policy sits alongside our Terms and Conditions, including the disclaimer of warranties and the limitation of liability, which apply to every order.

Contact

Questions about this policy go to info@UTxVM.com.